Outage in Decagon
Conversations Not Loading in Dashboard
Resolved MinorIncident Report
Summary AI Generated
A minor incident affected Decagon's dashboard, causing approximately 45-minute delays when searching or filtering conversations. Live agent responses to end users remained fully operational throughout the disruption. The issue was resolved within 48 minutes of being identified.
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.
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