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Outage in Decagon

Delays in Conversation Search, Filtering, and Reporting

Resolved Minor
September 09, 2026 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

A delay in Decagon's data replication pipeline caused slow or stale results when searching and filtering conversations in the dashboard, with analytics, reporting, and filtered data exports also affected. The incident lasted approximately 3 hours before being resolved.

We have identified an issue causing delayed results when searching or filtering conversations in the dashboard. Analytics, reporting, and filtered data exports may also reflect stale data. The cause is a delay in the data replication pipeline that feeds these surfaces.

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