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Outage in Decagon

Investigating Issue with Intermittent Failures

Resolved Minor
September 14, 2026 - Started 19 days ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

Between 11:35–11:40am PT, Decagon experienced intermittent failures affecting the admin portal and chat and voice conversations. The incident was classified as minor and lasted approximately 10 hours while the team investigated the root cause and impact. No resolution details were provided.

We experienced some intermittent failures in our admin portal and in chat and voice conversations between 11:35am-11:40am PT. We're investigating the impact and root cause. We'll provide the next update by 12:30pm PT

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