Outage in Decagon
Investigating Issue with Intermittent Failures
Resolved MajorIncident Report
Summary AI Generated
Between 11:35–11:40 AM PT, Decagon experienced intermittent failures affecting the admin portal and chat and voice conversations. A likely cause was identified, with no further impact reported beyond the original five-minute window. The engineering team monitored the situation while the investigation continued.
We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor.
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