Outage in Decisions

Issue with loading or opening Decisions in Microsoft Teams

Resolved Major

February 13, 2026 - Started 1 day ago - Lasted about 18 hours
Official incident page

Incident Report

We are experiencing an issue affecting our Microsoft Teams app “Decisions”, starting today at approximately 2:00 AM IST. Our Teams app is no longer loading inside Microsoft Teams and displays the following error: “There was a problem reaching this app”. This is a widespread issue with Microsoft and several Teams apps have the same experience. Use app.boarddecisions.com as alternative to MS Teams

Components affected

Decisions for Microsoft 365

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Latest Updates ( sorted recent to last )

RESOLVED about 19 hours ago - at 02/14/2026 12:34AM

We’ve implemented a workaround for an upstream Microsoft Teams issue. The Decisions app is now loading normally in Teams again. If you’re still seeing “There was a problem reaching this app,” please restart Teams and try again (or use app.boarddecisions.com). We’re continuing to monitor.

IDENTIFIED 1 day ago - at 02/13/2026 07:17AM

We are experiencing an issue affecting our Microsoft Teams app “Decisions”, starting today at approximately 2:00 AM IST.

Our Teams app is no longer loading inside Microsoft Teams and displays the following error: “There was a problem reaching this app”. This is a widespread issue with Microsoft and several Teams apps have the same experience.

Use app.boarddecisions.com as alternative to MS Teams

Latest Decisions outages

Degraded performance – Decisions AI - 18 days ago

Degraded performance on AI features - 2 months ago

Microsoft experiencing outage - 4 months ago

Partial outage for some users | Unable to open or authenticate to Decisions Apps - 4 months ago

Issues with meeting folders - about 1 year ago

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