Platform: Global - Federation Error 102 Missing SSO Attribute

This incident has been resolved.

We have verified a fix for this issue and will be deploying a hotfix at the earliest opportunity.

Once the hotfix is applied, affected customers who applied the workaround will be able to revert their "Map federated user to existing directory user" setting back to Disabled.

We will provide an update once the hotfix has been successfully deployed.

We have identified that affected customers have their "Map federated user to existing directory user" setting configured as Disabled, which is not the default setting. The default value for this setting is Optional.

1. From the left navigation, click Settings, then select Federation Providers.
2. Click the name of your federation provider.
3. On the Settings tab, click Edit.
4. Under User Mappings, locate the "Map federated user to existing directory user" option.
5. Change the value from Disabled to Optional.
6. Click Save.

We are currently working on a remediation and will provide an update once it is complete.

We are continuing to investigate this issue.

We are currently investigating an issue affecting SSO authentication for some customers. Impacted users are encountering Federation Error 102 during login.

Our team is actively investigating.