Outage in Depict
We're investigating availability issues of our shopper facing APIs
Resolved Major
May 21, 2026 - Started 5 days ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
Depict experienced a major incident affecting their shopper-facing APIs, impacting the Ingestion and Portal components for 40 minutes. The service began recovering for some customers within 24 minutes, and a fix was implemented and monitored shortly after. The incident was fully resolved with normal service restored.
We are currently investigating this incident.
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Latest Updates ( sorted recent to last )
INVESTIGATING
5 days ago - at 05/21/2026 06:39AM
We are currently investigating this incident.
IDENTIFIED
5 days ago - at 05/21/2026 07:03AM
We are seeing recovery for some customers. We are continuing to work on a fix for this incident.
MONITORING
5 days ago - at 05/21/2026 07:11AM
We implemented a fix and are currently monitoring the recovery.
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