Deputy customers experienced an inability to connect to Xero, with some users also unable to reauthorize existing connections. The issue was identified as intermittent connection problems between Deputy and Xero's systems. The incident was resolved after 5 hours through a fix implemented on Xero's side in collaboration with their team.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified the cause of the connection issue between Deputy and Xero, which is intermittently preventing some customers from connecting Xero or reauthorizing an existing connection. We're actively working with the Xero team, and a fix is being applied on their side.
We're aware of an issue where customers cannot connect to Xero from Deputy.
We are currently investigating this issue.
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