DialogTech Outage

Inbound call volume continues to operate normally, as do outbound phone calls via the DialogTech voice broadcast application. The team continues to monitor system performance closely.

Inbound call volume continues to operate normally, as do outbound phone calls via the DialogTech voice broadcast application. We have introduced additional instrumentation to assist with ongoing monitoring and investigation.

Inbound call volume has been operating normally as of 4:15 PM EDT. Outbound phone calls via the DialogTech Voice Broadcast application are currently paused. We will continue to monitor the stability of the platform.

We are continuing to work on a fix for this issue.

We have re-enabled dynamic number insertion. Calls should be flowing through the platform again. We're still troubleshooting the issue and are monitoring the platform's stability.

We have disabled dynamic number insertion on customer websites so that hard-coded numbers are shown to web visitors.

We are continuing to experience incremental issues with call processing.

We are experiencing intermittent issues which can impact call processing, reporting, and API requests.

Dynamic number insertion is currently operational. The issue has been mitigated and we're currently monitoring the stability of the platform.

We're beginning to reprocess calls through the system. User Portal is now available.

The issue has been identified. Access to the User Portal is impacted and there are intermittent call failures. The rotation of dynamic numbers on customer websites has been disabled.

We're investigating a system outage on our User Portal and call processing.

Call processing has been upgraded from Degraded Performance to Operational. User Portal is also fully operational. We will continue to monitor the platform to ensure stability continues.

Call processing has been reinstated and the DialogTech UI is operational. We are continuing to monitor the system's stability.

The issue has been identified and we are in the process of mitigating the root cause. Thank you for your patience.

We are still investigating issues with user portal access and call processing. We will continue to update this incident as we work towards a resolution.

We are investigating a system outage involving the User Portal being unavailable as well as other application issues including call processing.