Outage in Dialogue

Échec du bot de réservation // Booking bot failure

Resolved Major
July 18, 2024 - Started over 1 year ago - Lasted 28 minutes
Official incident page

Incident Report

Les patients ne peuvent pas prendre de rendez-vous par l'intermédiaire du système de réservation // Patients unable to book appointments through booking bot
Components affected
Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/18/2024 09:15PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/18/2024 09:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/18/2024 09:05PM

Les patients ne peuvent pas prendre de rendez-vous par l'intermédiaire du système de réservation

//

Patients unable to book appointments through booking bot

Latest Dialogue outages

Le système de gestion des rendez-vous est indisponible // The appointment booking system is unavailable - 1 day ago
La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage - 3 days ago
Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage - 3 days ago
Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS - 3 days ago
Problèmes de connection aux appels vidéo / Video call connection issues - about 2 months ago

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