Outage in Dialogue

Échec du bot de réservation // Booking bot failure

Resolved Major

July 18, 2024 - Started almost 2 years ago - Lasted 28 minutes
Official incident page

Incident Report

Les patients ne peuvent pas prendre de rendez-vous par l'intermédiaire du système de réservation // Patients unable to book appointments through booking bot

Components affected

Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/18/2024 09:15PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 07/18/2024 09:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 07/18/2024 09:05PM

Les patients ne peuvent pas prendre de rendez-vous par l'intermédiaire du système de réservation

//

Patients unable to book appointments through booking bot

Latest Dialogue outages

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing - 2 days ago

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login - 12 days ago

Impossible de se connecter // Unable to login - 20 days ago

Les rapports clients ne sont pas disponibles // Client reports are not available - about 1 month ago

Some Members cannot login to Lumino Virtual Health Care via partner SSO - about 1 month ago

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