Outage in Dialogue

Interruption du service sur iOS // Service outage on iOS

Resolved Major
July 30, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

English follows Nous enquêtons actuellement sur un problème qui entraîne des fermetures inattendues de l'application pour certains utilisateurs de l’application iOS. Notre équipe travaille activement à en identifier la cause principale et à mettre en place une solution. En attendant, veuillez utiliser notre application Web. --- We are currently investigating an issue causing the app to crash for some iOS users. Our team is actively working to identify the root cause and implement a fix. In the meantime, please use our web application.
Components affected
Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/30/2025 03:17PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 07/30/2025 02:19PM

Nous avons trouvé une solution et sommes en train de la déployer.
Le problème a été identifié et un correctif est en cours d'implémentation.

IDENTIFIED 3 months ago - at 07/30/2025 02:06PM

we've found a solution and are in the process of recovering

IDENTIFIED 3 months ago - at 07/30/2025 02:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 07/30/2025 12:36PM

English follows

Nous enquêtons actuellement sur un problème qui entraîne des fermetures inattendues de l'application pour certains utilisateurs de l’application iOS. Notre équipe travaille activement à en identifier la cause principale et à mettre en place une solution. En attendant, veuillez utiliser notre application Web.

---

We are currently investigating an issue causing the app to crash for some iOS users. Our team is actively working to identify the root cause and implement a fix. In the meantime, please use our web application.

Latest Dialogue outages

Le système de gestion des rendez-vous est indisponible // The appointment booking system is unavailable - 1 day ago
La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage - 4 days ago
Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage - 4 days ago
Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS - 4 days ago
Problèmes de connection aux appels vidéo / Video call connection issues - about 2 months ago

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