Outage in Dialogue

Problèmes de connection aux appels vidéo / Video call connection issues

Resolved Minor
August 27, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.
Components affected
Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application Dialogue Care Platform Dialogue Member Web Application

Need to monitor Dialogue outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/27/2025 03:43PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 08/27/2025 02:22PM

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours.

Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

Latest Dialogue outages

Le système de gestion des rendez-vous est indisponible // The appointment booking system is unavailable - 1 day ago
La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage - 3 days ago
Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage - 3 days ago
Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS - 4 days ago
Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application. - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook