Outage in Dialogue

Problèmes de connection aux appels vidéo / Video call connection issues

Resolved Minor
August 27, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.
Components affected
Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application Dialogue Care Platform Dialogue Member Web Application
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 08/27/2025 03:43PM

This incident has been resolved.

INVESTIGATING 21 days ago - at 08/27/2025 02:22PM

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours.

Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

Latest Dialogue outages

Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application. - 23 days ago
Interruption du service sur iOS // Service outage on iOS - about 2 months ago
Perturbations en cours : appels vidéo | Ongoing Disruption: Video Calls - about 2 months ago
Problèmes liés aux notes de consultation / Problems with consult notes - about 2 months ago
Les utilisateurs ne peuvent pas joindre les appels vidéo sur iOS / Users are unable to pickup video calls on iOS - 2 months ago

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