Outage in Dialogue

Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS

Resolved Minor
October 20, 2025 - Started 13 days ago - Lasted about 9 hours
Official incident page

Incident Report

En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.
Components affected
Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 10/20/2025 10:26PM

This incident has been resolved.

MONITORING 13 days ago - at 10/20/2025 07:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 13 days ago - at 10/20/2025 02:01PM

En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative.
//
Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

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