Outage in Dialogue

Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.
Components affected
Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application Dialogue Care Platform

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 10:27PM

This incident has been resolved.

MONITORING 3 days ago - at 10/20/2025 07:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/20/2025 05:57PM

La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers.
//
The video call feature is currently experiencing degraded performance as a result of third-party system outages.

Latest Dialogue outages

Le système de gestion des rendez-vous est indisponible // The appointment booking system is unavailable - 1 day ago
La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage - 3 days ago
Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS - 4 days ago
Problèmes de connection aux appels vidéo / Video call connection issues - about 2 months ago
Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application. - about 2 months ago

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