Outage in Dialogue

La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers. // Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.
Components affected
Dialogue Care Platform

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 10:27PM

This incident has been resolved.

MONITORING 3 days ago - at 10/20/2025 07:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/20/2025 06:48PM

Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers.

//

Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.

Latest Dialogue outages

Le système de gestion des rendez-vous est indisponible // The appointment booking system is unavailable - 1 day ago
Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage - 3 days ago
Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS - 4 days ago
Problèmes de connection aux appels vidéo / Video call connection issues - about 2 months ago
Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application. - about 2 months ago

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