Outage in Dialogue

Les disponibilités des fournisseurs de soins ne se mettent plus à jour // Service provider availabilities are no longer updating

Resolved Minor

December 22, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

Components affected

Dialogue Consult + Member Web Application Dialogue Care Platform Dialogue Member Web Application Dialogue Consult + Member Mobile Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Member Mobile Application

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/22/2025 02:45PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 12/22/2025 02:08PM

Nous avons identifié un problème avec notre système de gestion des rendez-vous, où les disponibilités de certain fournisseurs de soins sont obsolètes et ne se mettent plus à jour automatiquement.

We've identified an issue in our appointment management system, where the availabilities of some service providers are out of date and no longer automatically refresh.

IDENTIFIED 4 months ago - at 12/22/2025 02:05PM

The issue has been identified and a fix is being implemented.

Latest Dialogue outages

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login - 2 days ago

Impossible de se connecter // Unable to login - 10 days ago

Les rapports clients ne sont pas disponibles // Client reports are not available - 20 days ago

Some Members cannot login to Lumino Virtual Health Care via partner SSO - 21 days ago

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying - 24 days ago

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