Outage in Dialogue

Difficultés avec appels vidéo // Video call issues

Resolved Major

March 05, 2026 - Started 1 day ago - Lasted about 20 hours
Official incident page

Incident Report

Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

Components affected

Dialogue Member Mobile Application Dialogue Care Platform Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 03/06/2026 05:50PM

Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau.

Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

INVESTIGATING 1 day ago - at 03/05/2026 11:58PM

Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine.

We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

INVESTIGATING 1 day ago - at 03/05/2026 10:46PM

Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème.

We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

Latest Dialogue outages

Les rapports clients ne sont pas disponibles // Client reports are not available - 9 days ago

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