Outage in Dialogue

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

Resolved Major

March 19, 2026 - Started about 22 hours ago - Lasted 37 minutes
Official incident page

Incident Report

Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

Components affected

Dialogue Member Mobile Application Dialogue Care Platform Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 03/19/2026 10:29PM

Le problème a été résolu.

The problem has been fully resolved.

MONITORING about 22 hours ago - at 03/19/2026 10:22PM

Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau.

Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

INVESTIGATING about 22 hours ago - at 03/19/2026 10:10PM

Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service.

We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

Latest Dialogue outages

Difficultés avec appels vidéo // Video call issues - 15 days ago

Les rapports clients ne sont pas disponibles // Client reports are not available - 23 days ago

Les rapports clients ne sont pas disponibles // Client reports are not available - about 1 month ago

Problème avec les ordonnances/note // Issues with notepad/prescriptions - 2 months ago

Les disponibilités des fournisseurs de soins ne se mettent plus à jour // Service provider availabilities are no longer updating - 3 months ago

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