Outage in Dialogue
Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying
Resolved MajorIncident Report
Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service.
We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.
Components affected
Dialogue Care Platform Dialogue Member Web Application Dialogue Consult + Member Mobile Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Member Mobile ApplicationTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/19/2026 10:29PM
Le problème a été résolu.
The problem has been fully resolved.
MONITORING
24 days ago - at 03/19/2026 10:22PM
Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau.
Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.
INVESTIGATING
24 days ago - at 03/19/2026 10:10PM
Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service.
We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.
Latest Dialogue outages
Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login - 2 days ago
Impossible de se connecter // Unable to login - 10 days ago
Difficultés avec appels vidéo // Video call issues - about 1 month ago
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