Outage in Dialogue

Some Members cannot login to Lumino Virtual Health Care via partner SSO

Resolved Minor

March 22, 2026 - Started 22 days ago - Lasted about 20 hours
Official incident page

Incident Report

Les connexions SSO à l'application mobile et à l'application web Lumino Virtual Health Care via notre site partenaire présentent des problèmes de connexion intermittents. Certains membres pourraient rencontrer un problème de connexion avec leur partenaire, qui se résout après quelques tentatives. Nous sommes en train d'investiguer. --- Lumino Virtual Health Care mobile and web application SSO logins via our partner website are experiencing intermittent login issues. Some Members may experience an issue with their partner login that resolves itself after a few retries. We are investigating.

Components affected

Dialogue Lumino Health Virtual Care Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application

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Latest Updates ( sorted recent to last )

INVESTIGATING 22 days ago - at 03/22/2026 05:17PM

Les connexions SSO à l'application mobile et à l'application web Lumino Virtual Health Care via notre site partenaire présentent des problèmes de connexion intermittents. Certains membres pourraient rencontrer un problème de connexion avec leur partenaire, qui se résout après quelques tentatives. Nous sommes en train d'investiguer.

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Lumino Virtual Health Care mobile and web application SSO logins via our partner website are experiencing intermittent login issues. Some Members may experience an issue with their partner login that resolves itself after a few retries. We are investigating.

Latest Dialogue outages

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login - 3 days ago

Impossible de se connecter // Unable to login - 11 days ago

Les rapports clients ne sont pas disponibles // Client reports are not available - 21 days ago

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying - 24 days ago

Difficultés avec appels vidéo // Video call issues - about 1 month ago

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