Outage in Dialpad

Some customers may be experiencing issues with contact center on-duty status

Resolved Minor
April 10, 2025 - Started 10 days ago - Lasted about 24 hours
Official incident page

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Outage Details

Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.
Latest Updates ( sorted recent to last )
MONITORING 10 days ago - at 04/10/2025 08:07PM

A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.

INVESTIGATING 10 days ago - at 04/10/2025 07:40PM

Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app

INVESTIGATING 10 days ago - at 04/10/2025 07:05PM

Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.

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