DigiCert experienced a connectivity issue between their Document Trust Manager and Document Signing Engine on the secondary network in their DC1 NL production instance. Customers using DTM with DSE may have faced issues during document signing, though most traffic continued to be served through the primary network. The issue was resolved after 5.5 hours of investigation and monitoring.
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The issue has been resolved.
We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.
We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.
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