Outage in DigiCert
DigiCert Alert | AI Chatbot Looping
Resolved MajorIncident Report
Summary AI Generated
DigiCert's AI Chatbot system experienced a technical problem causing looping behavior, affecting the Live Chat component for 1.6 hours. During the outage, customers were directed to use alternative support channels including telephone, human chat, and email. The issue was resolved after implementing a fix and monitoring the results.
We are currently experiencing a technical problem with our AI Chatbot system and are working to resolve the issue as quickly as possible.
We are tracking this issue under Case# 04990388
While we work to restore access to our AI Chatbot, you can contact us through:
Telephone: Call us
Chat: Chat with us
Email: Message us
We apologize for any inconvenience this may cause you.
DigiCert Support
We apologize for any inconvenience this may cause you.
DigiCert Support
デジサート ウェブサイトセキュリティアラート情報 – AI Chatbot
現在、 AI Chatbot はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。
ケース番号 04990388
何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
Telephone: Call us
Chat: Chat with us
Email: Message us
ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。
デジサートウェブサイトセキュリティサポート
Components affected
DigiCert Live ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/08/2026 11:20AM
This incident has been resolved.
MONITORING
3 days ago - at 06/08/2026 10:53AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 06/08/2026 09:47AM
We are currently experiencing a technical problem with our AI Chatbot system and are working to resolve the issue as quickly as possible.
We are tracking this issue under Case# 04990388
While we work to restore access to our AI Chatbot, you can contact us through:
Telephone: Call us
Chat: Chat with us
Email: Message us
We apologize for any inconvenience this may cause you.
DigiCert Support
We apologize for any inconvenience this may cause you.
DigiCert Support
デジサート ウェブサイトセキュリティアラート情報 – AI Chatbot
現在、 AI Chatbot はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。
ケース番号 04990388
何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
Telephone: Call us
Chat: Chat with us
Email: Message us
ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。
デジサートウェブサイトセキュリティサポート
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