Outage in Digital Pacific
Service Interruption - Shared/Reseller Hosting Server
Resolved MajorIncident Report
We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager.
Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue.
This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.
Following servers are affected:
vmres18.auserver.com.au
vmres21.auserver.com.au
vmcp07.premium-hosting.com.au
vmcp74.digitalpacific.com.au
vmcp84.digitalpacific.com.au
vmcp93.digitalpacific.com.au
vmpl03.digitalpacific.com.au
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 09/30/2025 12:59AM
Our engineering team has completed the necessary corrective actions, and services have now been restored. All impacted servers are back online and operating normally.
We sincerely apologise for the disruption and thank you for your patience while we worked to resolve this matter.
IDENTIFIED
about 1 month ago - at 09/26/2025 01:08AM
The restoration of servers vmcp07.premium-hosting.com.au and vmcp74.digitalpacific.com.au has been completed successfully. All services on the servers have resumed and are functioning normally.
Restoration of vmcp84.digitalpacific.com.au is still in progress. We will keep you updated on their status.
IDENTIFIED
about 1 month ago - at 09/24/2025 01:52AM
The restoration of server vmcp93.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally.
Restoration of the other servers is still in progress. We will keep you updated on their status.
IDENTIFIED
about 1 month ago - at 09/23/2025 09:48PM
The restoration of server vmpl03.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally.
Restoration of the other servers is still in progress. We will keep you updated on their status.
IDENTIFIED
about 1 month ago - at 09/23/2025 06:56PM
The restoration of server vmres18.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally.
Restoration of the other servers is still in progress. We will keep you updated on their status.
IDENTIFIED
about 1 month ago - at 09/23/2025 01:08AM
The restoration of server vmres21.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally.
Restoration of the other servers is still in progress. We will keep you updated on their status.
IDENTIFIED
about 1 month ago - at 09/22/2025 03:57AM
Update: Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.
IDENTIFIED
about 1 month ago - at 09/22/2025 01:18AM
The issue has been identified and is being worked on.
INVESTIGATING
about 1 month ago - at 09/22/2025 01:18AM
We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager.
Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue.
This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.
Following servers are affected:
vmres18.auserver.com.au
vmres21.auserver.com.au
vmcp07.premium-hosting.com.au
vmcp74.digitalpacific.com.au
vmcp84.digitalpacific.com.au
vmcp93.digitalpacific.com.au
vmpl03.digitalpacific.com.au
Latest Digital Pacific outages
Service Interruption - Shared/Reseller Hosting Server - 7 months ago
reCAPTCHA issue on shared servers - 10 months ago
Networking incident - Dedicated Servers - 11 months ago
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