Outage in Digital Pharmacist

SMS Messaging

Resolved Major

November 06, 2023 - Started over 2 years ago - Lasted 10 days
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/16/2023 04:00PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/15/2023 05:20PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 11/14/2023 09:05PM

Unfortunately the issue with our carrier is taking longer than expected and we do not have an ETA at the moment. The team has worked very diligently in taking all necessary steps we can on our side.

We now have to wait on our carrier for the word and we do sincerely apologize for any troubles this has caused. Your patience is more appreciated than you know and we hope to be in touch with an update soon!

INVESTIGATING over 2 years ago - at 11/13/2023 03:50PM

We are very close to a resolution, thank you for your patience!

INVESTIGATING over 2 years ago - at 11/09/2023 03:46PM

We are very close to a resolution, thank you for your patience!

IDENTIFIED over 2 years ago - at 11/07/2023 05:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 11/06/2023 05:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 11/06/2023 05:54PM

Right now our carrier is experiencing issues with service and are working to resolve as soon as possible.

INVESTIGATING over 2 years ago - at 11/06/2023 04:43PM

We are currently investigating this issue.

Latest Digital Pharmacist outages

Outage - IVR Dashboard - about 1 year ago

Outage - Pharmacy Dashboard - about 1 year ago

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