Outage in Digital Pigeon

Investigating performance issue with pickup page

Resolved Minor
April 04, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.
Components affected
Digital Pigeon Application and API Servers

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/04/2023 02:02AM

This incident has been resolved. Apple Push Notifications for events within Digital Pigeon are now functioning correctly.

MONITORING over 2 years ago - at 04/04/2023 01:37AM

A fix to the Apple Push Notification issue has been deployed and we are monitoring the results.

IDENTIFIED over 2 years ago - at 04/04/2023 12:31AM

We have identified that the issue is only affecting customers that are using Apple Push Notifications, and are working on a fix. To mitigate the issue customers can temporarily disable 'Mobile Alert' notifications in Digital Pigeon | Management | Profile | Notifications.

INVESTIGATING over 2 years ago - at 04/04/2023 12:00AM

We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.

Latest Digital Pigeon outages

Sporadic service currently unavailable errors - 4 months ago
API response errors - almost 2 years ago
Some recipients reporting invalid or expired credentials when accessing sent files - almost 3 years ago
Some recipients reporting invalid or expired credentials when accessing sent files - almost 3 years ago
Issue with full custom domains - over 3 years ago

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