Outage in Digital Pigeon

Investigating performance issue with pickup page

Resolved Minor
April 04, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/04/2023 02:02AM

This incident has been resolved. Apple Push Notifications for events within Digital Pigeon are now functioning correctly.

MONITORING about 2 years ago - at 04/04/2023 01:37AM

A fix to the Apple Push Notification issue has been deployed and we are monitoring the results.

IDENTIFIED about 2 years ago - at 04/04/2023 12:31AM

We have identified that the issue is only affecting customers that are using Apple Push Notifications, and are working on a fix. To mitigate the issue customers can temporarily disable 'Mobile Alert' notifications in Digital Pigeon | Management | Profile | Notifications.

INVESTIGATING about 2 years ago - at 04/04/2023 12:00AM

We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.

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