Outage in DigitalOcean

2FA SMS Code Deliverability Issues

Resolved Minor
July 09, 2024 - Started 6 months ago - Lasted 2 days
Official incident page

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Outage Details

Our Engineering team has been investigating customer reports of 2FA SMS codes failing to deliver, beginning on July 8. After an extensive review, our team has identified that there is an issue with the message deliverability of an upstream provider. We are closely monitoring the situation and as soon as we have more information to share we will provide further updates. In the meantime, customers are suggested to reach out to our support team for assistance in accessing their account if they are encountering issues receiving 2FA codes, via the link here: https://www.digitalocean.com/company/contact/support
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/11/2024 07:44PM

Our Engineering team has confirmed the issue with SMS delivery report delays when sending messages has been fully resolved.

We appreciate your patience throughout this process and if you continue to experience problems, please open a ticket with our support team for further review.

IDENTIFIED 6 months ago - at 07/10/2024 04:43PM

We are continuing to monitor the issue of 2FA SMS codes failing to deliver. Since our last update, we have observed higher success rates in terms of SMS deliverability for two-factor authentication. Our Engineering team has been in close contact with the upstream provider, who has also noted recovery for their services. We will continue to monitor the situation.

In the meantime, if you are experiencing issues receiving 2FA codes, please reach out to our support team for assistance in accessing your account via the link here: https://www.digitalocean.com/company/contact/support

We apologize for the inconvenience.

IDENTIFIED 6 months ago - at 07/10/2024 06:32AM

We are continuing to investigate the issue of 2FA SMS codes failing to deliver. We are closely working with our upstream provider to resolve the issue, we will provide an update when we have more significant information to share.

In the meantime, if you are experiencing issues receiving 2FA codes, please reach out to our support team for assistance in accessing your account via the link here: https://www.digitalocean.com/company/contact/support

We apologize for the inconvenience and thank you for your patience and continued support.

IDENTIFIED 6 months ago - at 07/09/2024 10:34PM

Our Engineering team has been investigating customer reports of 2FA SMS codes failing to deliver, beginning on July 8. After an extensive review, our team has identified that there is an issue with the message deliverability of an upstream provider. We are closely monitoring the situation and as soon as we have more information to share we will provide further updates.

In the meantime, customers are suggested to reach out to our support team for assistance in accessing their account if they are encountering issues receiving 2FA codes, via the link here:
https://www.digitalocean.com/company/contact/support

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