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Outage in DigitalOcean

GenAI with Cloud Panel

Resolved Minor
February 04, 2025 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Our Engineering Team has identified an issue with GenAI agents where some customers may see a "Failed to Update" banner in the Cloud. Despite this message, customers can still update their images and use them as normal. We apologize for the inconvenience and will provide another update as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/05/2025 03:26AM

Our Engineering Team has confirmed that the issue affecting GenAI agents in the Cloud has been fully resolved. Users should no longer see the "Failed to Update" banner and all functionality remains unaffected.

If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

MONITORING over 1 year ago - at 02/05/2025 02:09AM

Our Engineering team has implemented a fix to resolve the issues impacting GenAI agents in the Cloud. The banner should no longer appear, and functionality remains unaffected.

We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.

IDENTIFIED over 1 year ago - at 02/04/2025 08:41PM

Our Engineering Team has identified an issue with GenAI agents where some customers may see a "Failed to Update" banner in the Cloud. Despite this message, customers can still update their images and use them as normal.

We apologize for the inconvenience and will provide another update as soon as possible.

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