Outage in DigitalOcean

Delay in Transactional Emails

Resolved Minor

April 23, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our Engineering team is aware of an issue with an upstream provider that is impacting the delivery of emails from DigitalOcean to DigitalOcean customers. Beginning 20:55 UTC, users may experience delays in receiving emails from DigitalOcean, including sign-in verification codes, sign-up verifications, maintenance notifications, and other transactional emails. Our team is closely monitoring the situation and has begun to see signs of recovery, with both delayed and recent emails starting to be delivered. We will provide further updates as they are available.

Components affected

DigitalOcean Cloud Control Panel

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 04/24/2025 04:41AM

Our Engineering team has resolved the issue with the email delivery delays. Services should now be operating normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

MONITORING 9 months ago - at 04/24/2025 12:28AM

Our Engineering team has confirmed the email delivery delays caused by an issue with an upstream provider has been mitigated. We are now seeing successful delivery of previously delayed emails, as well as normal flow of new messages.

We are currently monitoring the situation closely and will share an update as soon as the issue is fully resolved.

IDENTIFIED 9 months ago - at 04/23/2025 10:34PM

Our Engineering team is aware of an issue with an upstream provider that is impacting the delivery of emails from DigitalOcean to DigitalOcean customers.

Beginning 20:55 UTC, users may experience delays in receiving emails from DigitalOcean, including sign-in verification codes, sign-up verifications, maintenance notifications, and other transactional emails.

Our team is closely monitoring the situation and has begun to see signs of recovery, with both delayed and recent emails starting to be delivered.

We will provide further updates as they are available.

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