Outage in DigitalOcean

GenAI Platform: Agents are failing to respond

Resolved Major

May 15, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where GenAI Platform agents are failing to respond. We apologize for the inconvenience this may cause.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/15/2025 06:53AM

From 03:20 UTC to 06:01 UTC, users may have experienced an issue affecting the GenAI Platform using Llama 3.370B where chatbots are failing to respond

Our Engineering team has confirmed full resolution of the issue. Users should now be able to run chatbots normally.

If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

MONITORING 11 months ago - at 05/15/2025 06:17AM

Our Engineering team has implemented a fix to address the issue impacting with the GenAI Platform agents using Llama 3.370B where chatbots are failing to respond. We are currently monitoring the issue.

We will provide an update as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

INVESTIGATING 11 months ago - at 05/15/2025 05:41AM

We are investigating an issue where GenAI Platform agents are failing to respond. We apologize for the inconvenience this may cause.

Latest DigitalOcean outages

DNS Resolution for .co TLD - 1 day ago

Serverless Inference - 4 days ago

Managed Database Resizes - 5 days ago

Droplet Availability in All Regions - 8 days ago

Serverless Inference - High error rates for open source models ( Qwen 3 32B) - 12 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook