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Outage in DigitalOcean

Adding Payment Card

Resolved Minor
July 22, 2025 - Started 10 months ago - Lasted about 13 hours
Official incident page

Incident Report

Our Engineering team is currently investigating an issue where users are unable to add payment cards via the DigitalOcean Cloud Panel. We apologize for the inconvenience and will share an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/23/2025 12:38PM

As of 23:43 UTC, July 22, we have confirmed that the issue has been fully resolved. All affected functionality is operating normally, and users should be able to add and update payment methods without any errors.

Thank you for your patience while we worked to address this issue. If you continue to experience issues, then please open a ticket with our Support team for further review.

MONITORING 10 months ago - at 07/23/2025 01:47AM

Our Engineering team has implemented a fix for the issue that was preventing users from adding payment cards via the DigitalOcean Cloud Panel. Functionality has been restored, and users should no longer encounter errors when attempting to add or update payment methods.

We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved.

INVESTIGATING 10 months ago - at 07/23/2025 12:09AM

Our Engineering team is currently investigating an issue where users are unable to add payment cards via the DigitalOcean Cloud Panel. We apologize for the inconvenience and will share an update as soon as we have more information.

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