Between 07:46 and 10:24 UTC on July 24, 2026, users in India on the Airtel ISP experienced increased latency, packet loss, and intermittent connectivity when accessing DigitalOcean resources in the NYC1 region. The issue was traced to an internal network problem within Airtel's infrastructure and was unrelated to DigitalOcean's network. Connectivity was fully restored by 10:24 UTC, lasting approximately 2.2 hours.
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Between 07:46 UTC & 10:24 UTC today, some users in India accessing resources in the NYC region may have experienced connectivity issues. The impact was limited to users using Airtel as their ISP.
Our investigation determined that the issue was caused by an internal network issue within Airtel and was not related to DigitalOcean network. The connectivity issue now appears to be resolved, and users should no longer experience problems accessing their resources.
We apologize for any inconvenience this may have caused. However, if you continue to experience any connectivity issues, please don't hesitate to open a support ticket for further investigation; we'll be happy to assist you further.
We are observing improvements in network connectivity for users in India accessing resources in our NYC region. Our team is monitoring the situation to ensure that the service has returned to normal operation and remain stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.
We have noticed network connectivity issues affecting some users connecting from India to resources in the NYC region. Based on our current investigation, users on Airtel and BSNL have reported increased latency, packet loss, or intermittent connectivity. We apologize for the inconvenience and will provide an update as soon as more information becomes available.
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