Outage in Diligent

Entities – Global SSO Sign-In Failure

Resolved Major
September 23, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

SSO sign-in may currently not work globally. As a workaround, users should go to their Entities site URL and they will be automatically redirected to SSO, or they may need to click 'Sign in with SSO' to be redirected. We apologize for the inconvenience caused. The team is working on a fix with priority.
Components affected
Diligent Entities (North America - Canada) Diligent Entities (Europe - UK) Diligent Entities (North America - US) Diligent Entities (Asia Pacific - Australia) Diligent Entities (Europe - Germany)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/23/2024 06:08AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/23/2024 05:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/23/2024 05:11AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/23/2024 04:14AM

SSO sign-in may currently not work globally. As a workaround, users should go to their Entities site URL and they will be automatically redirected to SSO, or they may need to click 'Sign in with SSO' to be redirected. We apologize for the inconvenience caused. The team is working on a fix with priority.

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