Outage in Diligent

Community - Users are experiencing issues in editing documents

Resolved Major
November 12, 2024 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 11/12/2024 08:02AM

- Dev validation is completed for Dev environment and currently working on the pre-prod and the prod environment.
- As they are pushing the changes to staging in pre-prod and the prod environment which will be completed ETA by 4:30 PM IST/ 6AM EST and validated by CS team.

IDENTIFIED 2 days ago - at 11/12/2024 07:53AM

The issue has been identified and a fix is being implemented.

IDENTIFIED 2 days ago - at 11/12/2024 07:51AM

Update#4 - Identified

- Dev validation for the Dev environment is complete, and currently working on pre-prod and production environments.
- They are pushing changes to staging in pre-prod and the production environment, which will be completed by 4:30 PM IST/6AM EST and will be validated by the CS team.

IDENTIFIED 2 days ago - at 11/12/2024 07:49AM

The issue has been identified and a fix is being implemented.

IDENTIFIED 2 days ago - at 11/12/2024 05:58AM

The issue has been identified and a fix is being implemented.

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