Outage in Dispatch

Dispatch SMS Notification Issues

Minor
July 21, 2025 - Started 5 days ago
Official incident page

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Outage Details

We are currently working on an issue related to our SMS notifications not being sent. This is actively being worked on and we will provide an update shortly.
Components affected
Dispatch Inbox Dispatch Mobile Applications Dispatch Web Application Dispatch SMS
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 07/23/2025 02:11PM

SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate has also been restored and we are continue to monitor.

MONITORING 4 days ago - at 07/22/2025 09:09PM

SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate is still affected.

MONITORING 4 days ago - at 07/22/2025 04:26PM

We are beginning to see SMS notifications resume and are continuing to monitor. Messaging via Inbox/Communicate is still affected. Access Codes for login purposes and job/appointment status notifications are resuming.

IDENTIFIED 4 days ago - at 07/22/2025 01:19PM

We are continuing to work on a resolution. Thank you for your continued patience.

IDENTIFIED 5 days ago - at 07/21/2025 08:40PM

We are continuing to work on a resolution. Thank you for being patient.

IDENTIFIED 5 days ago - at 07/21/2025 05:42PM

This issue is still ongoing and we are continuing to work on a resolution. Thank you for being patient.

IDENTIFIED 5 days ago - at 07/21/2025 02:30PM

We are currently working on an issue related to our SMS notifications not being sent. This is actively being worked on and we will provide an update shortly.

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