Outage in Dispatch
Issue with Cloud Provider
Resolved MajorIncident Report
Due to an issue with our cloud provider, Dispatch availability for most components was impacted from 2:50AM ET to 5:35 AM ET. Some integration payloads are being replayed. We are monitoring the systems and will update this page if we identify any lingering issues.
Components affected
Dispatch API Availability Dispatch Mobile Applications Dispatch Customer Portal Dispatch Third Party Integrations Dispatch AWS ec2-us-east-1 Dispatch Web Application Dispatch Integration Endpoints Dispatch Events API Dispatch Email Dispatch SMSNeed to monitor Dispatch outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/21/2025 04:47PM
This incident has been resolved
MONITORING
2 days ago - at 10/21/2025 01:17AM
Services have been restored and we are monitoring. There is delay in email and sms notifications that should resolve in the next hour.
IDENTIFIED
2 days ago - at 10/20/2025 09:08PM
Most services are returning to normal. Some delayed notifications will be sent as Dispatch comes back up.
We're working to restore integration services fully.
IDENTIFIED
2 days ago - at 10/20/2025 04:30PM
Dispatch Work and Mobile apps are accessible and we will continue to monitor. We are continuing to work on restoring Notifications, Communicate, Connector.
IDENTIFIED
2 days ago - at 10/20/2025 03:34PM
Dispatch service continues to be disrupted due to issues with the cloud provider. We are continuing to work on a resolution.
IDENTIFIED
2 days ago - at 10/20/2025 01:20PM
Dispatch service is currently disrupted due to lingering issues with the cloud provider. We are working on a resolution.
MONITORING
3 days ago - at 10/20/2025 10:10AM
Due to an issue with our cloud provider, Dispatch availability for most components was impacted from 2:50AM ET to 5:35 AM ET. Some integration payloads are being replayed. We are monitoring the systems and will update this page if we identify any lingering issues.
Latest Dispatch outages
Dispatch SMS Notification Issues - 3 months ago
Reporting Accessibility - 6 months ago
Intermittent Data Processing - 8 months ago
Reporting Accessibility - 10 months ago
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