File upload slow and timing out

This incident has been resolved.

File uploads are now succeeding for most users, with reliability continuing to improve. We’re downgrading this issue to monitoring while we continue to observe performance.

The problem appears to be largely related to our file upload provider, and we’re continuing to work with them to ensure stability across all regions.

We’ve identified that the file upload issue appears to be intermittent and isolated to some users and regions, and may not affect everyone. We’re continuing to scope the impact and are actively monitoring the situation.

We’ll continue to provide updates as we learn more.

We’re investigating an issue where file uploads may take an unusually long time and eventually time out when uploading files to Displayr. This affects both local files uploads as well as impact image uploads.

We’ll share updates as we learn more.