Outage in Disqus

Comments Not Visible in Moderation Panel

Resolved Minor

February 21, 2023 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing an issue where comments are not visible within the moderation panel. We are currently investigating possible causes, and hope to have the issue resolved as soon as possible. For Publishers on the Pro and above plans, the Shadowban and Timeout options are unavailable, and the moderation content category filters are also unavailable, which we suspect are all related.

Components affected

Disqus Admin

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/21/2023 08:41PM

The change released has been successful, and the incident is now resolved.

MONITORING about 3 years ago - at 02/21/2023 07:26PM

A fix has been implemented, and the issue appears to be resolved. We are currently monitoring to ensure a full resolution.

INVESTIGATING about 3 years ago - at 02/21/2023 04:36PM

We are experiencing an issue where comments are not visible within the moderation panel. We are currently investigating possible causes, and hope to have the issue resolved as soon as possible.

For Publishers on the Pro and above plans, the Shadowban and Timeout options are unavailable, and the moderation content category filters are also unavailable, which we suspect are all related.

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