Outage in DNSimple

Site is offline

Resolved Major
November 30, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a database issue that is affecting the main application. DNS resolution is currently not affected.
Components affected
DNSimple URL Redirector DNSimple Website DNSimple API

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/30/2023 10:32PM

This incident has been resolved. We have closely monitored the situation and all services are running as expected.

MONITORING almost 2 years ago - at 11/30/2023 09:55PM

We finished processing the updates and we are actively monitoring the situation.

IDENTIFIED almost 2 years ago - at 11/30/2023 09:30PM

We are continuing to process the pending updates. 4 regions are currently running 30 minutes behind: IAD, ORD, SV1, AMS. We expect them to complete in the next 10 minutes.

IDENTIFIED almost 2 years ago - at 11/30/2023 08:52PM

We have identified and corrected the issue. The connection is restored and the app is back online. We are working to process the pending updates at the edges.

INVESTIGATING almost 2 years ago - at 11/30/2023 08:39PM

We found an abnormal number of connections to our primary database, that is saturating the connection pool. We are working to restore the connectivity from the app to the database. DNS resolution is not affected, however new changes to DNS records are currently not propagating to the edges.

INVESTIGATING almost 2 years ago - at 11/30/2023 08:27PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/30/2023 08:18PM

We are currently investigating a database issue that is affecting the main application. DNS resolution is currently not affected.

Latest DNSimple outages

Intermittent network failures in SV1 region - 6 days ago
URL redirects have degraded performance - 10 days ago
DNSimple is unreachable - 18 days ago
Tokyo data center networking issues - about 1 month ago
Intermittent network failures in San Jose region - about 1 month ago

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