Outage in DNSimple

Elevated SERVFAILS for ALIAS records in SV1 region

Resolved Minor
May 08, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are seeing elevated rates of timeouts in ALIAS record resolution in SV1. This is leading to SERVFAIL responses for some ALIAS records.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/08/2025 08:47PM

All issues have been resolved and there should be no further delays in ALIAS record resolution.

MONITORING 3 days ago - at 05/08/2025 06:23PM

We have identified the networking issues and implemented a workaround to prevent slow replies for ALIAS records. We are monitoring network health and looking to Implement further improvements if necessary

IDENTIFIED 3 days ago - at 05/08/2025 03:36PM

We have identified the cause of the elevated timeouts affecting our San Jose datacenter. The issue appears to be related to upstream packet loss. We are working with our provider to resolve it.

INVESTIGATING 3 days ago - at 05/08/2025 02:49PM

We are seeing elevated rates of timeouts in ALIAS record resolution in SV1. This is leading to SERVFAIL responses for some ALIAS records.

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