Outage in DocPlanner

Functionality degradation (some lists of visits) of the Patients Mobile application

Resolved Minor
December 18, 2024 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/18/2024 04:27PM

We confirmed that the fix applied at 4:40 PM (CET) has mitigated the issue globally.

MONITORING 3 days ago - at 12/18/2024 03:39PM

A fix has been implemented, and our engineering team is monitoring the situation if it is working as expected in all countries.

IDENTIFIED 3 days ago - at 12/18/2024 03:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 12/18/2024 02:54PM

The issue has been identified and a fix is being implemented.

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