Outage in DocPlanner

An issue affecting payments related to appointments

Resolved Minor
February 28, 2025 - Started 12 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting appointment-related payments in countries where payments are supported. Our team is actively working on a solution to mitigate the problem.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 02/28/2025 05:50PM

The incident has been resolved following the successful validation of the hotfix in production. Payments for appointments are now functioning stably again in Poland, Italy, Mexico, Brazil, Spain, and Germany.

IDENTIFIED 12 days ago - at 02/28/2025 04:24PM

We are currently deploying a hotfix to resolve the issue affecting appointment-related payments. We will provide further updates as the deployment progresses.

IDENTIFIED 12 days ago - at 02/28/2025 03:29PM

We have identified an issue impacting appointment-related payments in countries where payments are supported. Our team is actively working on a solution to mitigate the problem.

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