Outage in DocPlanner
Slowness of the SaaS (agenda) application in South America
Resolved Minor
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Outage Details
We are currently investigating the performance degradation in South America happening in our main SaaS application.
Components affected
DocPlanner SaaS: Brazil DocPlanner SaaS: Chile DocPlanner SaaS: Colombia DocPlanner SaaS: Argentina DocPlanner SaaS: PeruLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/19/2025 03:28PM
This incident has been resolved.
MONITORING
6 days ago - at 08/19/2025 03:18PM
We have mitigated the problem with SaaS slowness, and right now observing the situation.
IDENTIFIED
6 days ago - at 08/19/2025 02:58PM
We have identified the main reason of the problem. Right now trying to confirm, and fully mitigate the issue. The team is working on this right now.
INVESTIGATING
6 days ago - at 08/19/2025 02:29PM
We are currently investigating the performance degradation in South America happening in our main SaaS application.
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