Outage in DocStation
OpenSearch upgrade issue causing claims search disruption
Resolved Minor
June 04, 2026 - Started 3 days ago
- Lasted about 3 hours
Incident Report
AWS is working on an OpenSearch upgrade issue that is causing claims to appear missing in the platform. Customers are reporting missing claims, but no data loss has occurred and the root cause is a known infrastructure upgrade. Claims data is not affected -- the issue is isolated to the search index. Engineering is monitoring and awaiting an update from AWS.
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Latest DocStation outages
{"en":"Searching patients is unavailable"} - over 3 years ago
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