Outage in Dolby.io
Issue with Transcoder Startup on PHX-1 and IAD-1 – No Impact on Active Transcoders
Resolved MinorIncident Report
We're currently investigating an issue affecting transcoder startup in the PHX and IAD-1 regions.
Please note that NO disruption expected for transcoders that are currently running.
Our team is actively working to identify the root cause.
Components affected
Dolby.io US Eastern Region (IAD-1), United States Dolby.io US Western Region (PHX-1), United StatesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/19/2025 07:26AM
This incident has been resolved.
MONITORING
9 months ago - at 08/19/2025 05:41AM
Cloud provider platform slowdown causing degraded startup and status notification performance on Transcoders in IAD-1 and PHX-1. We’re actively monitoring the services.
INVESTIGATING
9 months ago - at 08/19/2025 04:15AM
We're currently investigating an issue affecting transcoder startup in the PHX and IAD-1 regions.
Please note that NO disruption expected for transcoders that are currently running.
Our team is actively working to identify the root cause.
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