Outage in Dolby.io

Issue with Transcoder Startup on PHX-1 and IAD-1 – No Impact on Active Transcoders

Resolved Minor
August 19, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently investigating an issue affecting transcoder startup in the PHX and IAD-1 regions. Please note that NO disruption expected for transcoders that are currently running. Our team is actively working to identify the root cause.
Components affected
Dolby.io US Western Region (PHX-1), United States Dolby.io US Eastern Region (IAD-1), United States
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/19/2025 07:26AM

This incident has been resolved.

MONITORING about 1 month ago - at 08/19/2025 05:41AM

Cloud provider platform slowdown causing degraded startup and status notification performance on Transcoders in IAD-1 and PHX-1. We’re actively monitoring the services.

INVESTIGATING about 1 month ago - at 08/19/2025 04:15AM

We're currently investigating an issue affecting transcoder startup in the PHX and IAD-1 regions.
Please note that NO disruption expected for transcoders that are currently running.
Our team is actively working to identify the root cause.

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