Domo is experiencing a Major Incident

Mon, 20 Oct 2025 00:58:44 Pacific At 12:11 AM We started experiencing increased error rates affecting logins, data ingestion, data transformation, and visualizations. This issue is caused by an ongoing problem with our hosting provider, Amazon Web Services (AWS), specifically within their US-East-1 Region.
Please be assured that we have escalated this issue with AWS and are actively working with their teams to resolve it as quickly as possible.
For the latest updates, please refer to the AWS Status Page: https://health.aws.amazon.com/health/status
We apologize for the inconvenience and appreciate your patience and understanding.
Mon, 20 Oct 2025 01:23:09 Pacific Our team continues to work closely with AWS to resolve the situation as quickly as possible. We appreciate your continued patience and will provide further updates as soon as more information becomes available.
Mon, 20 Oct 2025 06:54:03 Pacific Although AWS has reported recovery in the East-1 region, we are still seeing issues affecting Domo services. Our team is actively monitoring the recovery process and working to restore full functionality. We’ll continue to provide updates as progress is made.
Mon, 20 Oct 2025 08:48:49 Pacific AWS remains in a degraded state and is currently experiencing network connectivity issues. While AWS continues working on a fix, we are actively monitoring the situation and will keep customers informed as we learn more.
Mon, 20 Oct 2025 10:13:55 Pacific AWS is still in a degraded state and continues to mitigate and test fixes. As part of the ongoing issue, AWS has reported problems with Lambda, which is currently impacting our Code Engine service.
We are closely monitoring the situation and will continue to update our customers as more information becomes available.
Mon, 20 Oct 2025 11:26:00 Pacific AWS remains in a degraded state but is seeing improvements in some services, including Lambda. Our Code Engine service may still be impacted. We’ll continue monitoring and provide updates as the situation evolves.
Mon, 20 Oct 2025 12:23:27 Pacific AWS status has now changed to impacted. We’re seeing some improvements in scaling out servers, but Code Engine remains unresponsive. Additionally, we continue to observe errors with connectors and dataflows.
Our team is actively monitoring the situation and will keep customers updated as AWS progresses with mitigation efforts.
Mon, 20 Oct 2025 14:14:20 Pacific AWS continues to reduce throttling and mitigate issues with EC2 and Lambda. However, Domo’s AutoML and Code Engine services remain impacted. Our teams are actively monitoring the situation and will continue to provide updates as progress is made.
Mon, 20 Oct 2025 15:12:41 Pacific AWS has reported that all services are restored except for Redshift. Domo teams are currently validating systems to ensure everything is functioning as expected. We’ll continue monitoring and provide updates as needed.
Mon, 20 Oct 2025 15:46:28 Pacific From Domo’s perspective, all core services have returned to normal operation. However, services that rely on third-party providers may still experience residual impacts. Our teams will continue monitoring and provide updates if needed.
Mon, 20 Oct 2025 18:39:25 Pacific All Domo services have been restored to normal operation except for AutoML jobs, which remain impacted. Our teams are actively working with AWS to resolve the issue and will continue monitoring and providing updates.