Outage in Domotz

Some Windows Collectors/Agent have been reported offline

Resolved Minor
May 13, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

The most recent release of the Domotz Windows Collector\Agent has resulted in a subset of agents to stop running. This issue specifically impacts the Domotz Collector running on the MS Windows operating system. To restore the Domotz Collector's functionality, please follow these steps: - Uninstall the Domotz Agent - Visit https://portal.domotz.com/portal/domotz_software to obtain the latest installer. - Run the installer on the affected Agent host. - resume the current agent at http://ipaddressofthedomotzhost:3000 (remember to use http and not https)
Components affected
Domotz Authentication - Rest of World Domotz Authentication - North America
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/15/2024 12:07PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/15/2024 08:59AM

Most of the agents have successfully reconnected and are now operational. Our team continues to closely monitor the ongoing situation.

IDENTIFIED over 1 year ago - at 05/13/2024 07:21PM

The most recent release of the Domotz Windows Collector\Agent has resulted in a subset of agents to stop running.

This issue specifically impacts the Domotz Collector running on the MS Windows operating system.

To restore the Domotz Collector's functionality, please follow these steps:
- Uninstall the Domotz Agent
- Visit https://portal.domotz.com/portal/domotz_software to obtain the latest installer.
- Run the installer on the affected Agent host.
- resume the current agent at http://ipaddressofthedomotzhost:3000 (remember to use http and not https)

Latest Domotz outages

Login Failures in the EU/APAC Region - about 2 months ago
Service Degredation in US - 3 months ago
Login failures in the US region - 4 months ago
Login failures in the US region - 4 months ago
Login Failures in the US Region - 4 months ago

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