Outage in Domotz

Login failures in the US region

Resolved Major
November 26, 2024 - Started 25 days ago - Lasted about 3 hours
Official incident page

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Outage Details

**Description:** We are currently experiencing issues with logins in our US datacenter. Users may encounter difficulties logging into the application or accessing their accounts. **Impact:** - Users in the US region may be unable to log in or may experience delays in accessing the application. **Next Update:** Our team is actively investigating the root cause of the issue. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/26/2024 06:08PM

The issue affecting the US region has been successfully resolved. Users can now log in without any problems, and all Domotz functionalities are operating as expected.

A Root Cause Analysis (RCA) will follow after a full review. We will provide a comprehensive report detailing the incident, its resolution, and steps taken to prevent future occurrences.

MONITORING 25 days ago - at 11/26/2024 05:48PM

We have successfully restored all system functionality, and now users can log in.
We are currently conducting a resync to ensure that all data is up-to-date and accurate.

IDENTIFIED 25 days ago - at 11/26/2024 05:10PM

Efforts are underway to restore data and ensure the system is functioning as expected. We are prioritizing data integrity and system stability as part of this process.

Further updates will be provided as we make progress.

IDENTIFIED 25 days ago - at 11/26/2024 04:48PM

We have identified the issue as related to AWS OpenSearch Managed Services. Our team, in collaboration with AWS, is currently applying a resolution. Further updates will be provided as the situation progresses. Thank you for your patience.

INVESTIGATING 25 days ago - at 11/26/2024 03:49PM

**Description:**
We are currently experiencing issues with logins in our US datacenter. Users may encounter difficulties logging into the application or accessing their accounts.

**Impact:**
- Users in the US region may be unable to log in or may experience delays in accessing the application.

**Next Update:**
Our team is actively investigating the root cause of the issue. We will provide an update as soon as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.

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