Outage in Domotz

Outage of remote connection feature in the US Cell

Resolved Minor
April 02, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/02/2025 11:03PM

This incident has been resolved.

MONITORING 2 months ago - at 04/02/2025 09:39PM

A fix has been implemented, and we are actively monitoring the results. Remote connections for all US EAST collectors should now be functioning as expected.

INVESTIGATING 2 months ago - at 04/02/2025 09:16PM

The issue persists and it is still affecting the EAST servers specifically. As a temporary workaround, moving the collector to a different region — for example, CALIFORNIA — allows the remote connection to work as expected (WEST servers are operational). We're continuing to investigate the root cause on the EAST side.

Change Location:

Through the Mobile App/WebApp/Desktop App select the Collector --> go to Collector Settings (Gear Icon) --> Edit Location: --> Move it to California - USA.

INVESTIGATING 2 months ago - at 04/02/2025 08:12PM

The issue persisted, and we are currently investigating it further.

MONITORING 2 months ago - at 04/02/2025 07:33PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 04/02/2025 07:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 04/02/2025 07:31PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 04/02/2025 07:25PM

We are currently investigating this issue.

Latest Domotz outages

Login Failures in EU/APAC/US Region - 15 days ago
Login Failures in EU/APAC Region - 22 days ago
Login Failures in EU/APAC Region - 23 days ago
Event Processing Delays - about 2 months ago
Performance Degradation on the Domotz Portal – North America - 2 months ago

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