Outage in Domotz

Outage of remote connection feature in the US Cell

Resolved Minor
April 02, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Need to monitor Domotz outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Domotz, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/02/2025 11:03PM

This incident has been resolved.

MONITORING 2 months ago - at 04/02/2025 09:39PM

A fix has been implemented, and we are actively monitoring the results. Remote connections for all US EAST collectors should now be functioning as expected.

INVESTIGATING 2 months ago - at 04/02/2025 09:16PM

The issue persists and it is still affecting the EAST servers specifically. As a temporary workaround, moving the collector to a different region — for example, CALIFORNIA — allows the remote connection to work as expected (WEST servers are operational). We're continuing to investigate the root cause on the EAST side.

Change Location:

Through the Mobile App/WebApp/Desktop App select the Collector --> go to Collector Settings (Gear Icon) --> Edit Location: --> Move it to California - USA.

INVESTIGATING 2 months ago - at 04/02/2025 08:12PM

The issue persisted, and we are currently investigating it further.

MONITORING 2 months ago - at 04/02/2025 07:33PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 04/02/2025 07:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 04/02/2025 07:31PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 04/02/2025 07:25PM

We are currently investigating this issue.

Latest Domotz outages

Login Failures in EU/APAC/US Region - 13 days ago
Login Failures in EU/APAC Region - 20 days ago
Login Failures in EU/APAC Region - 21 days ago
Event Processing Delays - about 2 months ago
Performance Degradation on the Domotz Portal – North America - 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook