Some users are unable to download reels

Some users are unable to download reels. We're investigating the issue and will provide updates as soon as possible! Sorry for any inconvenience caused.

Some users are able to download after some time whilst other downloads fail. We are continuing to investigate.

We've identified the issue and are working to find and resolve the root cause. Unfortunately, there are no workarounds at this time. We apologize for any inconvenience caused and will provide further updates as soon as possible.

We're continuing to work on a fix for the issue impacting reel downloads. As a workaround, we recommend using [web links](https://dovetail.com/help/share-insights-with-public-access/) or inviting users to your workspace as free viewers to share highlight reels. We apologize for the inconvenience and appreciate your patience. We'll provide further updates as soon as possible.

We are continuing to work on fixing reel downloads. Unfortunately the issue may persist for the next couple of hours. In the meantime, as a workaround, we recommend using [web links](https://dovetail.com/help/share-insights-with-public-access/) or inviting users to your workspace as free viewers to share highlight reels. We apologize for any inconvenience caused and appreciate your patience. We'll provide further updates as soon as possible.