Outage in Doxy.me

Doxy.me Not Loading on Older Browser Versions

Resolved Minor
January 10, 2023 - Started almost 3 years ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating an issue where older versions of web browsers (Safari, Chrome, Firefox, Edge) are not allowing doxy.me to load. Updating your browser to the latest version will allow doxy.me to load. Browsers able to load doxy.me: Safari 15.4 and newer Chrome 93 and newer Firefox 92 and newer Edge 93 and newer If you or your client is impacted at this time, our help article will help guide you to update.
Components affected
Doxy.me webpages

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/11/2023 12:59PM

We have deployed a fix restoring functionality to the out of date browsers. We recommend keeping your devices and browsers up to date in general, but do apologize for any disruption this incident may have caused. We will share the post mortem within the next few business days.

IDENTIFIED almost 3 years ago - at 01/10/2023 05:39PM

We have determined the root cause for this incident and are currently testing a fix. At this time, we expect the fix to be deployed early tomorrow, between 3:00am and 7:00am EST (between 08:00 and 12:00 UTC).

INVESTIGATING almost 3 years ago - at 01/10/2023 03:21PM

We are currently investigating an issue where older versions of web browsers (Safari, Chrome, Firefox, Edge) are not allowing doxy.me to load. Updating your browser to the latest version will allow doxy.me to load.

Browsers able to load doxy.me:
Safari 15.4 and newer
Chrome 93 and newer
Firefox 92 and newer
Edge 93 and newer

If you or your client is impacted at this time, our help article will help guide you to update.

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